4.1: Online Feedback
Provide Improved Online Feedback Capabilities for Customers Other Information:
HUD will create new online capabilities that will allow its customers to quickly and easily provide valuable insight into
the Department's processes, activities, and technologies. Suggestions and insight provided to HUD via this tool will not be
locked in bureaucratic channels, but swiftly and proactively distributed to the relevant program and support area personnel.
These new online capabilities will act as a catalyst for the Department's ongoing efforts of information gathering and citizen
engagement, and will make HUD even more welcoming to public feedback Additionally, this tool will be utilized to improve HUD's
online Fair Housing Complaint submission process to make it more user-friendly and less bureaucratic. Numerous public comments
on IdeaScale requested that the process be simplified and/or more discoverable. As part of its efforts to create improved
online capabilities, HUD may utilize YouTube videos or other delivery mediums to explain to the general public how to submit
complaints online, and it will create a new tracking system that will assign each citizen an anonymous tracking number so
that they can easily trace the progress of their complaint. No personally identifiable information (PII) will be collected
in the submission of this tracking process, and the identities of petitioners will be protected.
Indicator(s):
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