3.7: Foreign Language Resources

Create Foreign Language Resources at HUD's Field and Headquarters Offices

Other Information:

The Department recognizes that it needs to increase its capacity to provide services to non-English speakers. HUD will build on its previous achievements and create new phone and web-based services at its headquarters, regional field offices, and call centers that are specifically tailored to citizens from different cultural and linguistic backgrounds. The primary emphasis of this initiative will be on making HUD's field offices more receptive and open to speakers of foreign languages, and the Department will strive to be as flexible as possible in allocating resources based on the backgrounds of customers in each field office's geographic area.

Indicator(s):

Indicator:1

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