3.4: Web 2.0 and Social Media Tools

Utilize Web 2.0 and Social Media Tools to Inform and Educate the Public and HUD Personnel

Other Information:

Since HUD performs a diverse set of functions, citizens seeking its services must often procure different forms from several different program areas. The resulting process can be confusing and time-consuming. The utilization of Web 2.0 or social media tools and applications will empower citizens by making complicated processes more transparent. For example, YouTube could be a potential venue for training the public on how to apply for Section 8 housing. Numerous opportunities exist across the Department including innovative solutions that are not only directed at the public and customers, but internal HUD employees, as well. Field personnel have often stated the need for services that currently exist within HUD, but that they are simply unaware that they have access. Web 2.0 and social media delivery mediums could notify HUD field personnel of specific capabilities that can address their unique needs.

Stakeholder(s):

• The Public


• HUD Personnel

Indicator(s):

Indicator:1

Content