1.11: HUD's Public Feedback Mechanisms

Utilize public feedback mechanisms that will allow the public, stakeholders, and HUD's customers to give direct feedback to mission owners and personnel.

Other Information:

Public feedback is a vital part of open government. As one of its open government initiatives, HUD will utilize public feedback mechanisms that will allow the public, stakeholders, and HUD's customers to give direct feedback to mission owners and personnel. HUD will utilize a variety of tools including email, its website, and social media. As appropriate, HUD will direct public feedback through approval channels, such as program area communications offices and the open government governance groups. Substantive comments will be forwarded to HUD's program areas for vetting through appropriate personnel and subject matter experts. Where appropriate, HUD personnel will send responses via its Office of Public Affairs to ensure compliance with departmental communications procedures. Each stage within the process will take no more than 5 business days, totaling a maximum time from comment submission to response at 6 working weeks.

Stakeholder(s):

• The Public


• HUD's Customers


• Mission Owners


• Mission Personnel

Indicator(s):

Indicator:1

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