E3: Accountability and Service

Improve accountability, service delivery, and customer service of HUD and its partners.

Other Information:

HUD’s extensive use of the partnership model is a fundamental aspect of the Department’s operations. This objective highlights the HUD and PMA goal of improving the performance of HUD partners or intermediaries. HUD’s partners include state and local governments, nonprofit organizations, for-profit organizations, and even other federal agencies. HUD has a legal and financial relationship with 4,500 PHAs and numerous private housing providers. Approximately 4,000 localities and service providers administer HUD’s community development programs. Private partners also participate in housing finance programs that insure mortgages and guarantee mortgage-backed securities totaling over a half trillion dollars.

Indicator(s):

Indicator:1

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