1.3: Website Content
Ensure that website content is readily accessible, updated, accurate, and routinely improved. Other Information:
How does your Agency currently ensure that website content is readily accessible, updated, accurate, and routinely improved?
As per the response to Question #1, HHS is federated and the responsibility for the management of Web content is handled independently
by the OPDivs. WCD provides monthly reports on Section 508 accessibility covering the content of all OPDivs but it remains
up to the individual OPDivs to act on those reports. All other aspects regarding content quality are managed at the OPDiv
level. WCD provides a basic set of Web standards. OPDiv adoption of those standards is voluntary.HHS is a recognized leader
in the application of usability testing to the development of Web sites. WCD maintains two fully equipped usability laboratories
which are available to all in the Department to use (and which are also used at no cost by many other federal agencies). The
Agency-wide Web Governance and associated Web Improvement Plan currently under development will establish Agency-wide guidance
and standards covering all aspects of Web content management. HHS believes that establishing content review schedules for
Websites will significantly help establish content that is more current and well managed.
Indicator(s):
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