1.2: Web Resources Management
Ensure that Agency-wide web resources are managed efficiently. Other Information:
How does your agency currently ensure that Agency-wide web resources are managed efficiently (e.g. governance, technology/infrastructure,
hosting, staffing, operations, etc.)? Given the organizational structure outlined above, there is no centralized control or
even knowledge of cross-department Web resource management. OPDivs are responsible for aligning resources, but tracking of
resources – and evaluation of outcomes – is often limited or non-existent. Each OPDiv's Web operation is organized and funded
separately, and that can also be splintered. For instance, within an OPDiv, there may be multiple Web Content Management Systems
(CMS), multiple hosting arrangements, multiple development contracts and Web functions that are divided in where they are
housed and staffed. The Office of the Secretary (OS) Web Communications Division (WCD) provides some technology/infrastructure
available on an enterprise basis (i.e., Percussion CMS, Google Search Appliances, Web development contracts and Google Maps),
but not all OPDivs make use of these opportunities. Lack of coordination among multiple Agency contracting offices further
complicates the ability to capitalize on shared or enterprise Web resources, as do security procedures and Enterprise Project
Life Cycle (EPLC) requirements. WCD, however, does manage Section 508 compliance monitoring across the entire Department through
the use of a Web crawler application. The Agency-wide Web Governance and associated Web Improvement Plan currently under development
will address both the alignment of Web resources to Agency priorities, work within the EPLC process, and an increased use
of shared services and resources.
Indicator(s):
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