3: Human Capital Plan
Develop an IT human capital plan to guide the recruitment, retention, and skill development of staff. Other Information:
Human Capital PLANNING AND MANAGEMENT -- HHS employees can and need to proactively manage their own contributions to overall
Departmental success with the adoption of unique COTS performance management software. Individual and team-based performance
determines how well a software solution or new business process is adopted, its level of patron satisfaction, and ensures
that the quality of work is the utmost in the efficient management of human capital. Personnel are given specific objectives
that directly relate to Departmental goals and objectives. Standard metrics help personnel and their managers consistently
monitor daily activities, including time card submission and approval, task status and request approval. Personnel receive
feedback on their personal performance based on given objectives. Individual and team-based scorecards show performance ratings
based on configurable metrics. Surveys allow you to continually track and monitor client satisfaction based on team, system
or individual performance. Since personnel receive feedback direct from the client, they can proactively manage client satisfaction
with key systems and services. Workforce performance management functionality provides objective individual and team-based
personnel performance results. This data can support reviews and a mentoring process, track progress against performance improvement
plans, and recognize and reward top performers. Custom metrics that measure peer satisfaction with team performance and mentoring
relationships can also be developed.
Indicator(s):
|
