9.3: USA Contact

Provide the public with ready access to government information and services.

Other Information:

USA Contact provides the public with ready access to government information and services. USA Contact helps agencies ensure timely, consistent, and accurate responses to inquiries from the public. Federal agencies use USA Contact to gain easy access to a broad range of contact service centers. As of spring 2010, The Office of Citizen Services had awarded 16 contracts through FirstContact and nine through USA Contact.

Stakeholder(s):

• The Public

Indicator(s):

Indicator:1

Content