7.4.2: Office of Performance Improvement Collaborates to Manage Deployment of Lean Six Sigma

Deploy a continuous process improvement capability based on the Lean Six Sigma methodology that incorporates open government principles.

Other Information:

GSA’s Office of Performance Improvement deploys a continuous process improvement capability based on the Lean Six Sigma methodology that incorporates open government principles. The Lean Six Sigma program provides a strategic approach that institutionalizes a culture of continuous process improvement focused on increased reliability, improved quality, cycle time reduction, cost savings, and optimized productivity. GSA’s in-house continuous process improvement and Lean Six Sigma experts promote and participate in governmentwide knowledge-sharing across the performance improvement community. In response to GSA’s program featured in an article in Government Executive magazine, the Office of Performance Improvement provided briefings to senior executives from the U.S. Agency for International Development, the Department of Energy, and the National Science Foundation. The briefing included information on the opportunities and applications of Lean Six Sigma, and lessons learned in launching a new continuous process improvement program. GSA offered Lean Six Sigma training to other government agencies at no cost. The Office of Management and Budget is leading two interagency subgroups of the Performance Improvement Council that are examining the possible governmentwide use of continuous process improvement tools in hiring reform and performance management. GSA participates in these subgroups alongside other agencies, including the U.S. Departments of the Treasury, Defense, Homeland Security, and Housing and Urban Development, and the U.S. Nuclear Regulatory Commission. GSA will soon be equipped to partner and collaborate on improvement initiatives with its customer agencies, many of whom are also deploying a continuous process improvement/Lean Six Sigma capability. These collaborations will improve processes in areas where there are multiagency roles and shared interests. To further promote the expansion and use of continuous process improvement and Lean Six Sigma methods, while reducing government costs, the Office of Performance Improvement is partnering with GSA’s FAS to develop a blanket purchase agreement that can be used by federal agencies. The agreement will expedite access to vendors for a wide range of continuous process improvement support, including training, deployment, risk management, and related systems and software. GSA’s Lean Six Sigma projects rely on active involvement by agency employees. More than 200 employees have been trained in Lean Six Sigma methodology across GSA’s services, staff offices, and regions. To learn more about GSA’s Lean Six Sigma program, visit Lean Six Sigma.

Stakeholder(s):

• Office of Performance

Indicator(s):

Indicator:1

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