1: E-Government
Develop performance measures that demonstrate how electronic government enables progress toward agency objectives, strategic
goals, and statutory mandates
Other Information:
Although agencies have made progress in this area, in September 2011 we reported on challenges that agencies faced with establishing
e- government initiative performance measures. Specifically, we reported that four E-Gov Fund projects had defined performance
metrics that aligned with many, though not all, of their major goals and intended benefits. Although the E-Government Administrator
(who also serves as the Federal CIO) announced the termination of two of the projects reviewed in May 2011, the two ongoing
projects did not yet have fully defined metrics that aligned with all of the major goals and intended benefits. Thus, managers
and stakeholders could not effectively assess project results and provide credible evidence of progress, which is particularly
important in a resource-constrained environment. We recommended that GSA ensure that performance metrics that align with all
project goals be developed for ongoing e-government projects. GSA concurred with the recommendations and stated that it would
work to align goals and performance measures for E-Gov Fund projects that lacked such measures.
Indicator(s):
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