3.3: User Engagement
Develop, maintain and engage a user community that understands and can employ modern technologies to maximize business benefits. Other Information:
Service employees need to become familiar not only with how to use the technologies, but with their responsibilities as information
collectors and providers. To respond to these needs, a training strategy must be developed using an appropriate mix of training
techniques and technology to reach as wide an audience as possible. This objective involves an examination of current business
processes to determine what steps could be taken to make them more efficient.
Indicator(s):
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