3.4: Work Environment and Automation

Promote an efficient and effective work environment by aligning business functions with appropriate work processes and implementing solutions for work products and processes that can be handled more efficiently through automation.

Other Information:

This objective will be pursued in part through the following actions: • Develop a process to validate and measure the effectiveness and efficiency of the Division of Consumer and Community Affairs’ business functions. • Strengthen collaboration between the division’s Information System staff and individual business functions to improve the quality and effectiveness of work products. • Implement automated solutions to increase the effectiveness and efficiency of work products and processes. • Maintain a secure, but readily accessible, automation environment. Discussion: Increasing emphasis on accountability, efficiency, effectiveness, and outcome measurement requires ongoing and disciplined research, assessment, and adjustment to traditional activities. Quality assurance activities have become more prominent as programs are developed to ensure that these efforts are effective. Additionally, the growth in the delivery of services via the internet necessitates increased use of web-based technology to facilitate communications within the System and with the public as well as modification of current business practices to take advantage of advances in web-based technologies.

Indicator(s):

Indicator:1

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