2.1: Collaborative Dispute Resolution

Use collaborative dispute resolution processes to manage workplace conflict.

Other Information:

Actions: • Provide techniques and information that help parties improve their collective bargaining relationship. • Deliver internally sustainable dispute resolution systems. • Educate labor and management leaders in the art of building and maintaining labor-management partnerships. Strategy: • Promote the use of FMCS programs and outreach to develop sound and stable labor-management relationships. Expected Output: • Increased customer satisfaction with FMCS educational products and services. Discussion: Relationship development and training and a number of related activities are designed to help the parties to a collective bargaining agreement better understand the issues and external forces affecting their collective bargaining relationship and to develop internal task forces or groups to help them improve their relationship. In an increasingly global economy, outreach to sister agencies in other countries is a small, but important aspect of the Agency’s work in this area. American employer and employee continued success in a globally competitive arena requires a degree of cooperation between labor and management that traditional confrontational bargaining relationships cannot easily accommodate. These competitive issues can be both complex and subtle and require creative solutions that address unique challenges. Mediators should play a major part in assisting employers and employee representatives to improve their organizational effectiveness and to add value to the organization through improved labor-management relationships. The Agency is committed to delivering to its customers the best possible information, analysis, practices, and solutions. Through its program evaluations, the Agency is constantly seeking to improve its core curriculum.

Indicator(s):

Indicator:1

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