6.2: Efficient and Effective Support Functions

Plan and integrate FEMA’s support functions to efficiently and effectively serve the Agency’s strategic priorities, and both internal and external customers

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STRATEGIES a. Orient, organize, and enable FEMA’s Human Resources, Financial and Acquisition Management, Facilities Management, and Information Technology offices to provide best practices services and capabilities across the Agency. b. Develop internal customer needs analyses and satisfaction measurement processes for each support function. c. Collaboratively establish clear guidelines and policies for support department roles and authorities, and for program, office roles, and authorities. d. Establish a mechanism to prioritize and make investments in Agency infrastructure. e. Use new and existing technologies to communicate quickly and effectively with internal and external customers.

Indicator(s):

Indicator:1

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