8.4: Improvement
Ensure Continuous Improvement Other Information:
[T]he key success factors of Total Quality Management (TQM) [are] the same key success factors for enterprise architecting:
• The EA process should be a key support element of the operations of the Agency, and should assist the operations function
in performance of its customer-focused mission. • Successful enterprise architecting is not simply a function of the IT organization,
but needs the total enterprise participation. • Effective enterprise architecting needs "societal networking," that is, internal
and external communication and sharing of lessons learned. The optimum EA process is not a single, one-time event, but is
continuous and thus offers the opportunity for continuous improvement. This necessitates ongoing control with monitoring,
reassessment, and refinement. As the discipline of enterprise architecting enters the mainstream of Agency operations, lessons
can be learned from processes that worked and those that did not work, and from external organizations.
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