24: Channels
Develop multi-channel solutions Other Information:
In a context where at least 30% of Europeans will not be online for the foreseeable future, where ICT is still in its infancy
as regards participation, and where ICT is unlikely ever to meet all the needs of participation (especially those related
to its social and community experience, and the needs for considered long term and highly nuanced debate), multi-channel solutions
are highly desirable. eParticipation rarely stands alone. Both implementation and research should focus on why and how switching
between channels occurs. The role of intermediaries needs to be better understood and encouraged where appropriate. eParticipation
can be and often needs to be combined with traditional channels like meetings, personal consultations, mass media, the use
of the telephone and mass mailings, etc. Alternative e-channels like digital TV, kiosks, mobile phones could also be exploited
especially for enhancing the participation of specific target groups.
Indicator(s):
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