6.3: Objective 6.3
Manage information technology resources, using e-gov, to improve services for our customers and partners Other Information:
The Department must leverage information technology to perform its business functions more efficiently and to better serve
our partners, internal customers and external customers. Improved Department accountability requires that we effectively manage
IT investments, protect data integrity and confidentiality, improve data management and increase our effectiveness in the
use of technology in customer service. We will use information technology to support effective business processes and we will
improve and simplify ineffective business processes before applying information technology. We will prioritize IT investments
across program offices based on our prioritization of the Department’s business needs. Re-engineered business processes will
ensure that state and local education institutions and institutions of higher education can communicate effectively with the
Department without undue burden. We will assure confidentiality and accessibility.
Indicator(s):
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