2.2: Information and Services
Provide information resources and services to appropriate individuals and entities. Other Information:
By providing timely, consistent, and accurate information to its customers, EOIR will reduce the frequency of redundant contact
between EOIR and its customers. EOIR will continue to maintain the 1-800 number for individuals to check on the status of
their next hearing, and the organization will enhance that capability by providing an electronic avenue as well. EOIR will
increase the amount of useful information on its web site, including the Virtual Law Library. EOIR also will continue to provide
user-friendly materials, such as the BIA Practice Manual and the OCIJ Practice Manual, to assist immigration law practitioners
before EOIR’s tribunals. EOIR will add information to its web site, within federal privacy guidelines, when the agency determines
that an issue has been raised a certain number of times through the FOIA process. EOIR also will enhance public awareness
of and confidence in EOIR’s attorney discipline program. It will do so through its notices on the EOIR Internet site, as well
as internally through the Fraud and Abuse Program within the Office of General Counsel. Measure: Ensure that EOIR’s web site
is continually updated and contains current press releases, policy guidance, and precedent decisions.
Indicator(s):
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