4: Monitor and Manage Services via GIG NetOps

Implement services in accordance with DoD’s GIG NetOps Strategy and concept of operations to ensure situational awareness of the NCE.

Other Information:

As services are used across the Enterprise, consumers must know if services cease to function, are no longer available, do not operate as described, or have changed. SLAs must be defined to describe the reliability and performance of services to consumers. In addition, service providers must be monitored to ensure that they are meeting SLAs. All services must be implemented in accordance with the DoD’s GIG NetOps Strategy and concept of operations. Service providers must provide visibility into the real-time operational status and performance of their services against service-level agreements associated with their use. GIG NetOps, through its federated construct, is also responsible to manage service operations to ensure the NCE is protected, that service security is not compromised, and that priorities are maintained for critical mission services.

Objective(s):

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