3.7.2: User Feedback
Establish a Process To Enable User Feedback Other Information:
COIs, under the DoD CIO Enterprise-wide net-centric governance process, will establish processes to evaluate and refine the
user experience. Users may provide ratings for data sources, catalogs, or services, and content metadata usability. Ratings
may include factors such as ease of use, applicability, or quality. These ratings will be published Enterprise-wide and used
to promote participation in posting, identifying, and sharing data assets. Overall, this Departmentwide feedback and ratings
process, coupled with improved data asset visibility, will increase the integrity and quality of data. In addition, the feedback
process allows COIs and data producers to identify previously unanticipated users and applications. To improve Enterprise
data visibility, the process may allow users to identify needed data by publishing a “data want ad” to a community or Enterprise
collaboration space. In some cases, the data may be available but not currently visible or accessible. Hence, the source may
choose to make it visible or accessible to the user or application. In other situations, providing the data may not be available
or cost-effective, and the user’s “want” will remain unfilled.
Indicator(s):
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