4.3.1: Public Feedback Workflow Process

Incorporate citizen engagement tools to foster public feedback and participation on areas of importance to citizens

Other Information:

Since its launch on February 5, 2010 until March 19, 2010, DOI received 91 ideas, 1,745 votes, and 267 comments on www.openinterior.ideascale.com. The comments spanned a variety of topics and many of the comments offered useful suggestions for increasing transparency of specific DOI programs. The comments were considered in the development of this plan and shared with the organization as a whole. As DOI’s Open Government Plan evolves, the Department looks forward to incorporating similar citizen engagement tools to foster public feedback and participation on areas of importance to citizens. As part of this process DOI Is considering the lessons learned from this process to identify potential new features to further enhance the effectiveness of these new approaches. A key area for future development is improving the mechanism for efficiently routing the good ideas that come from these tools to program leaders who can consider them. A new workflow will help ensure that ideas and suggestions are routed to the right bureau, office, and/or program. A key part of this process being considered is to include guidelines for how public feedback is integrated into the day-to-day work of DOI and our Programs. The workflow may be made available on DOI’s website so that the public is aware of how the Department handles their feedback.

Stakeholder(s):

• Citizens

Indicator(s):

Indicator:1

Content