4.2.15: Availability to Persons With Limited English Proficiency

Provide appropriate access to persons with limited English proficiency

Other Information:

Executive Order 13166 requires that agencies provide appropriate access to persons with limited English proficiency. The scope of this requirement encompasses all “Federally conducted programs and activities.” Anything an agency does in communicating and collaborating with citizens falls under the reach of the mandate. Under this Executive Order, agencies must determine how much information they need to provide in other languages based on an assessment of customer needs. DOI views its responsibility in this area to apply to open government related initiatives as well as more traditional approaches. DOI and the bureaus are responsible for satisfying all policy requirements related to content that they provide to a third-party site; however, they cannot control and are thus not responsible for other content on that site. If the failure of the third-party site to satisfy the requirements of Executive Order 13166 or any other law or regulation discussed here presents an obstacle for the site user to the DOI or Bureau content that content must be offered on the DOI or Bureau primary website in a fully compliant manner.

Stakeholder(s):

• Persons With Limited English Proficiency

Indicator(s):

Indicator:1

Content