4.2.11: Quality

Maximize the quality, objectivity, utility, and integrity of information and services provided to the public

Other Information:

The public places a high degree of trust in government content and considers it an authoritative source. Under the Information Quality Act and associated guidelines, agencies are required to maximize the quality, objectivity, utility, and integrity of information and services provided to the public. Consistent with the principles of OMB Circular A-123, Management’s Responsibility for Internal Control, data collected by the Department for statistical, financial, programmatic, or other purposes shall be subjected to standardized data quality assurance and internal control practices to ensure its integrity and accuracy. Agencies must reasonably ensure suitable information and service quality consistent with the level of importance of the information. Reasonable steps include 1) clearly identifying the benefits and limitations inherent in the information dissemination product (e.g., possibility of errors, degree of reliability, and validity), and 2) taking reasonable steps to remove the limitations inherent in the product or information produced. Some important aspects of information quality DOI may incorporate are as follows: 1. Management must ensure that the Department’s position is reflected in all communications rather than one person’s opinion. 2. Each data collection and maintenance protocol shall be documented and routinely evaluated and assessed to ensure its compliance with laws and regulations and that proper adequate controls are in place and functional. 3. The quality of publicly disseminated information is subject to extensive scrutiny and public use. 4. The potential release of inaccurate information and data could have significant adverse affect on consumers and erode public confidence in DOI. Currently, internal controls are utilized to ensure the integrity of financial and programmatic data. 5. Existing information quality controls, processes and guidelines need to be updated/expanded and aligned with open government initiatives and all other information dissemination activities. Data quality standards, measures and clearance processes should be included to ensure DOI's current and future dissemination of consistent, high quality and high value information and data.

Stakeholder(s):

• Members of the Public

Indicator(s):

Indicator:1

Content