1.4: User Expectations and Customer Service

Ensure that websites are meeting user expectations and needs and that the customer experience with websites is continually enhanced.

Other Information:

How does your Agency currently ensure that websites are meeting user expectations and needs and that the customer experience with websites is continually enhanced? The Energy Department employs a variety of tools to solicit and respond to user feedback including web analytics, online surveys, social networks, online forms, usability studies and focus groups.

Indicator(s):

Indicator:1

Content