IV.9: Responsiveness
Ensure two-way interaction Other Information:
While a great deal of Commerce’s open government work focuses on what can be done to make it easier for stakeholders to reach
out to Commerce, significant progress is needed to ensure two-way interaction. For example, it is not enough to seek input
from the public without recognizing the need to provide thoughtful, fulsome responses. As the Department begins to adopt these
new forms of communication, employees may feel overwhelmed with new technologies or other responsibilities, or confused about
the appropriate channels for responding to suggestions and comments received through social media. To make certain that these
new technologies are being used to engage in real dialogue, Commerce will: * Develop additional guidance explaining how employees
should respond to common questions and what types of communications require approval under Department Administrative Order
219-1, “Public Communications;” and * Ensure that staff time needed to respond to comments and engage in online communities
is considered when the Department and its operating units develop plans to engage the public online. Additionally, when the
Department receives a request for information from a Member of Congress or Congressional Committee, the Office of Legislative
and Intergovernmental Affairs works to respond to the request in a timely and appropriate manner.
Indicator(s):
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