3: Operational excellence

Accelerate operational effectiveness and efficiency

Other Information:

The GIG is centrally operated, managed, and controlled in support of net-centric operations and warfare by the Joint Task Force-Global Network Operations (JTF-GNO). DISA is responsible for operating and sustaining the Defense Information Systems Network (DISN), the enterprise computing centers, enterprise services, and command and control capabilities and services. Providing efficient and effective capabilities and services requires excellence in customer relationships and the agility required to adjust to dynamic requirements. We will partner with our customers and evaluate ourselves in terms of their success. We will simplify the business model for cost recovery of all DISA services. We will dramatically increase communication with our user community through improved web and web-services access and services status, and we will provide our customers with a feedback mechanism. DISA’s enterprise computing centers will be dramatically different in the future. Today, they are principally hosting environments for combat support applications in which customers pay for services either through rates or full cost recovery. While this model will continue, DISA’s computing centers will also provide capabilities for rapid, just-in-time scaling of processing and storage to meet unanticipated needs for web services and other warfighting demands. Therefore, the enterprise computing centers must evolve technically and operationally and with business models that support the evolution. We will structure NetOps capabilities to maximize operational effectiveness. We will implement enhancements to facilitate efficient provisioning, management, and cost recovery.

Objective(s):

3.1.1: NetOps Architecture

3.1.2: Integration of Telecommunications and Computing Service Management

3.1.3: GIG Management Automation

3.1.4: On-Demand Provisioning Processes and Procedures

3.1.5: Operational Standardization

3.1.6: Gateway Standardization

3.1.7: Service Level Management

3.1.8: NetOps Criteria

3.2.1: MSPP and MPLS

3.2.2: Refreshment and Expansion

3.3.1: Virtual or Grid Computing

3.3.2: Storage Provisioning and Management

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