4: Intra-Agency Governance
Establish Intra-Agency Governance to Improve Delivery of Digital Services Other Information:
At the agency-level, Agency CIOs are responsible for commodity IT services and information security. However, the lines of
responsibility for developing and delivering content and data are not as clear and distinct. Agencies must decide how they
will staff and manage the delivery of digital services across the enterprise. An uncoordinated approach at some agencies has
resulted in the development and maintenance of dozens—in some cases hundreds—of separate websites and supporting infrastructure,
and application of varying degrees of quality and fiscal control to these resources. In many cases, agencies lack consistent
processes to measure performance and ensure content quality. Agencies must drive better decision-making across the organization
about how best to spend resources on digital services and manage their data. The Digital Services Advisory Group (see section
3) will recommend guidelines to help agencies set up an effective governance structure where it does not yet exist. The guidance
will suggest a range of approaches, but not prescribe specific structures, and set expectations for activities and outcomes.
For example, as agencies establish new governance structures or strengthen existing ones, they will be required to establish
specific, measurable goals for delivering better services at a lower cost (e.g. through domain consolidation) and set agency-wide
standards for content lifecycle management, adoption of third-party online tools, mobile application delivery, and sharing
(e.g. infrastructure and digital information).
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