4.1: Service Delivery
EXECUTE OUR BUSINESS AND ENTERPRISE SERVICES DELIVERY MODERNIZATION STRATEGY Other Information:
Colorado has a disproportionate amount of aging legacy systems, some dating to the 1960s. OIT’s goal is to align them with
current business requirements, and make them more agile so they can adjust to changing demand in the future. Modernizing these
systems will be time consuming and costly. OIT will implement a review and approval process for system upgrades and maintenance
renewals and coordinate upgrades to like systems across the enterprise. We will also identify opportunities for consolidation
and modernization by rationalizing applications within agencies by assessing the current environment. Software as a Service
(SaaS) delivery models have recently become viable for government agencies and should be exploited where reasonable to reduce
costs and improve service delivery.
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