6: Digital Windows for Citizens

Create secure digital windows to government for citizen services.

Other Information:

Citizens expect government to provide the same (or better!) level of service than they get in their lives as consumers. Citizens want to interface with government via an integrated view that is agnostic to agency or department. For example, as government transitions from its traditional delivery model, where recent efforts have generally focused on modernizing paper-based processes into Web-based models and then to a citizen-driven framework, it is critical that government explore revolutionary methods of executing its mission and engaging citizens. One area of study is the whole area of citizen's financial status with the federal government. For example, in today's online, tech-savvy world, consumers have heightened expectations of their financial institutions. This includes their personal bank, brokerage firm, insurance company and so on. They want to check account balances, transfer money, pay bills and adjust their investments any time using their computers or smart phones. What if a citizen could go to an online site, log in to their secure government-wide personal account, and check their current financial status populated with information from not only the Internal Revenue Service, but also the Social Security Administration, Federal Housing Administration and the Department of Health and Human Services? This means that tomorrow's citizens could: *Confirm their tax status (account balance or refund history), to include prior years. * Make changes to their filing status (e.g., single to married filing jointly) or address. * Check their Social Security projected benefits. * Examine benefits for families who adopt a child with special needs. Check their FHA Loan application status, current interest rate and loan amount. * Confirm balances after consolidating student loans. The concept could certainly extend beyond finances to capabilities such as downloadable veteran's records such as: military service record, separation status, medical records and more. These processes are not in place, making access to even one's own personal information cumbersome and time-consuming.

Stakeholder(s):

• Citizens

Objective(s):

1

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