I.I: Impact

The BSA measures its success by the increase in the positive, difference-making impact it has in the lives of youth.

Other Information:

Specific Goals: 1. We have developed a new definition of success, including a set of clear, measurable outcomes for the Scouting program, and have implemented new metrics for assessing the performance of BSA employees and volunteers. [May 2012] 2. In coordination with our councils, we have newly defined success for units, districts, and councils using a balanced scorecard approach that measures mission impact, customer satisfaction, and financial sustainability. [December 2013] 3. We have developed and introduced a communication structure for both gathering and disseminating to our membership insightful and useful feedback and information from our chartered organizations and key community institutions (e.g., schools and churches) about how and where Scouting can best support the needs of the youth and communities it serves. [December 2012]

Stakeholder(s):

• Youth

Indicator(s):

Indicator:1

Content