S11: Stakeholder Satisfaction
Customer, constituent and tribal satisfaction, trust and confidence meet targeted levels. Other Information:
BPA provides a fundamental public service to the Pacific Northwest and delivers on its responsibilities through a commercially
successful business. Feedback on how we are serving the region is an integral part of achieving and delivering high value.
Customers provide the funding for everything we do, and their satisfaction is crucial to BPA, just as it is for any business.
Customer, constituent and tribal government satisfaction also reflect both how effectively and fairly the agency is balancing
the needs of its various constituencies and how clearly BPA is communicating its abilities and limitations to meet those needs,
especially given multiple and often competing demands. We will regularly survey our customers, constituents and tribes to
determine our performance in meeting targets for the quality of our relationships, communications, programs and service to
them.
Indicator(s):
|
