IV.III: Reviews
Perform Periodic Program Reviews of All Broadcast Services Other Information:
Quality control must be at the very heart of managing effective broadcast services. It is the crucial vehicle through which
listener feedback and environmental assessment come together to provide a measuring stick. We exercise quality control through
program reviews.· At least once each year, each language service will undergo a program review, one purpose of which is to
continuously improve the quality of programs targeted to each market area. While the program review will cover all aspects
of programming, delivery and impact, the programming quality will be sampled and assessed by external and internal evaluators
and listeners as part of the International Audience Research contract.· Four months after seeing the program review and listening
panel results, broadcast management will perform a second review to ensure that all programming quality deficiencies have
been addressed and that the programming has improved markedly. The procedures for this programming quality review will be
standardized throughout BBG to ensure highest quality reviews.
Indicator(s):
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