2: Exceptional Service
Enhance the AFRH experience to enrich the quality of residents’ lives. Other Information:
Our first responsibility is to ensure the satisfaction and well-being of the residents. AFRH also places high importance on
the satisfaction of service partners and other key stakeholders. To generate high customer satisfaction, we will strategically
provide quality services and meet our customers’ needs. Plus we will continue our positive public relations efforts. Challenges
and Trends: A predominantly male population exists at AFRH because admission criteria do not allow spouses (unless they qualify
on their own merit). Our population is bound together by its common military heritage, which creates a unique comradeship.
With our abundant activities and sprawling campuses, the AFRH is comparable to private retirement homes. Yet, it is quite
challenging to provide outstanding service at a reasonable price to our former military. This is in keeping with the Promise
to care for our military for their service to the country.
Objective(s):
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