V.E: Customer Service
Improve service to ACHP customers by identifying major areas of customer interaction and implementing goal-driven enhancements
that respond to stated customer needs in measurable ways.
Other Information:
1. Complete development and implementation of a Web-based Section 106 course registration system that automates the registration
process, reducing paperwork and processing time, and facilitates credit card payment processing. 2. Regularly obtain feedback
from ACHP Section 106 customers to identify and implement operational changes to improve customer service. 3. Annually review
and update as needed ACHP customer service standards. 4. Monitor partnership agreements to ensure that ACHP and partner agency
objectives and expectations are being met.
Indicator(s):
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