|Documents/6W2EE/6: Resources, Training & Capital/6.1.4: Training|
Train on how to distinguish assumptions from facts.
There's a significant distinction between making assumptions and examining facts. Sometimes there are not enough facts to make an assumption about a situation that employees face and need to solve. In this case, employees can only search for more facts, or in other cases, employees may not safely assume anything based on the information provided. This is a very difficult behavior to change. People jump to conclusions quickly based on their cultural biases, personal history or current experience. It's a lesson worth teaching. Help employees reach a higher level of consciousness by being aware of the differences between assumptions and facts, and to know when they need more information. The benefits of this type of learning have broad and far-reaching implications on how an organization works and how employees develop and implement solutions.
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