3.1: Core Capabilities
Use adult-learning practices to build core capabilities Other Information:
Using adult-learning practices to build core capabilities -- Management skills are crucial to the success of any government
program. A study by McKinsey and Oxford University revealed that more than two-thirds of budget overruns in large-scale IT
projects are due to managerial -- not technical -- shortcomings. Best-practice government agencies are investing to make sure
their managers are equipped with the requisite know-how. The US Department of Housing and Urban Development's Office of Multifamily
Housing Programs recently undertook a capability-building program that included a series of process improvements, the introduction
of new managerial routines, and intensive coaching on problem-solving skills. The program yielded a reduction of more than
70 percent in the agency's backlog of housing applications and a 35 percent productivity improvement. When Germany's Federal
Labor Agency undertook a similar program, the agency's "customers" benefited: their average duration of unemployment fell
from 164 days to 136 days. The Swedish Migration Board's capability-building efforts led to a reduction in average processing
times from 267 days to 85 days, saving more than $160 million annually.
Indicator(s):
|
