Documents/4P4BPS/2: Engagement & Empowerment

2: Engagement & Empowerment

Engage and empower citizens

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Greater engagement and empowerment of citizens -- Innovative governments are making it easier for citizens to access public services. And the most forward-thinking governments are starting to master the shift from simply administering services to regularly engaging and empowering citizens, involving them in the design -- and, in some cases, the delivery -- of these services. This shift is not just about increasing choice and well-being; it's also about boosting government productivity, with the help of technology and the use of open data.


  • Citizens