Documents/eGovIG2011-2013/3: Social Media

1.3: Social Media

Address challenges to the usage of social media by government employees.

Other Information:

The use of "social media", or social software — computer systems in which the users are interacting with each other as part of completing their task — has become widespread in the computer industry, but raises special challenges for government users. Issues include: Should government user applications use social platforms like Facebook and Twitter? How should government users present themselves in social media interactions? What responsibility does a government entity have to respond to public comments and engage in open discussion?

Objective(s):