6: Shared Services Strategy
Develop a strategy for shared services Other Information:
Within the next 12 months, the Federal CIO will develop a strategy for shared services. That strategy will build on earlier
Federal Government successes in shared services and include benchmarks on current usage and uptake rates, as well as service
level agreements (SLAs), customer satisfaction levels, costs, and overall economic effectiveness. Managing partners of shared
services will assess the current state of shared services and each release a roadmap to improve quality and uptake. Ultimately,
the managing partners will be responsible for executing these roadmaps and will be held accountable for improvements on SLAs
and reductions in cost. These efforts will enable the current shared services to be accessible government-wide at higher quality
levels.
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