Documents/VA/Values


  • Value [1] Commitment
    • Veterans have earned our respect and commitment, and their health care, benefits, and memorial services needs drive our actions.

  • Value [2] Excellence
    • We strive to exceed the service delivery expectations of veterans and their families. We perform at the highest level of competence with pride in our accomplishments.

  • Value [3] People
    • We are committed to a highly skilled, diverse, and compassionate workforce. We foster a culture of respect, equal opportunity, innovation, and accountability.

  • Value [4] Communication
    • We practice open, accurate, and timely communication with veterans, employees, and external stakeholders, and seek continuous improvement in our programs and services by carefully listening to their concerns.

  • Value [5] Stewardship
    • We will ensure responsible stewardship of the human, financial, information, and natural resources entrusted to us. We will improve performance through the use of innovative technologies, evidence- based medical practices, and sound business principles.