S 1.2: Best Practices
Adopt Best Practices for Improving Customer Experience Other Information:
The DEC focuses on ensuring USAID-specific technical and programmatic materials are safely preserved, well organized, and
easily accessible, while focusing on customers and their needs rather than on the technology itself. Transparency-in-government
efforts fit naturally with the DEC's role as a publicly accessible repository of technical and programmatic USAID resources.
DEC staff keep abreast of Web socialization innovations and user community wants and needs, and incorporate Web 2.0 features
as appropriate. The DEC 2.0 will be a collaborative space allowing comments, ratings and tagging of documents as well as collaborative
blogs. The DEC seeks to constantly improve the user experience by updating Help files and adding training videos as well as
conducting training directed toward advanced users covering topics such as how to query specific tables and fields using quick
search. With its focus on customer needs, the DEC staff regularly review user habits and associated rights to features on
the system to balance security with usability.
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