- Vision [1]
- President-elect Obama should be able to promise the American people that when they need government information and services
online, they will be able to: • Easily find relevant, accurate, and up-to-date information; • Understand information the first
time they read it; • Complete common tasks efficiently; • Get the same answer whether they use the web, phone, email, live
chat, read a brochure, or visit in-person; • Provide feedback and ideas and hear what the government will do with them; •
Access critical information if they have a disability or aren’t proficient in English.
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