19: Supplier Partnership
Set out a formalized and robust way of managing, monitoring and developing supplier and commissioning party performance. Other Information:
Governments rely heavily on suppliers to deliver large parts of their services. These suppliers are usually external organizations
but they can also be other internal parts of government. The management of supplier relationships needs to sit above the management
of individual contracts and it is important that distinction is fully understood by all parties. Transformational Government
programs require effective, partnership-based relationships with suppliers. Supplier partnerships should set out a formalized
and robust way of managing, monitoring and developing supplier and commissioning party performance whilst at the same time
minimizing risks to the business. ‘Partnerships’ focus on the overall relationship over time rather than the specific relationship
around an individual, time-limited, contract. Successful partnerships require specific skills sets to effectively manage the
relationship. Attention should be given to this as part of the wider focus on ensuring the requisite skills are available
to the program. A good example of Supplier Management Guidelines is available at: www.ogc.gov.uk/contract_management_strategic_supplier_management.asp
See also the Engagement with Stakeholders, Skills and Franchise Marketplace.
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