- Value [1] Whole-of-Government Relationship
- Take a whole-of-government view of the relationship between the public sector and the citizen or business user.
- Value [2] e-Enablement
- Include initiatives to e-enable the frontline public services: that is, staff involved in direct personal delivery of services
such as education and healthcare — rather than just looking at transactional services which can be e-enabled on an end-to-end
basis.
- Value [3] Whole-of-Government Efficiency
- Take a whole-of-government view of the most efficient way managing the cost base of government.
- Value [4] Citizen Focus
- Focus on the "citizen" not the "customer". That is, they seek to engage with the citizens as owners of and participants in
the creation of public services, not as passive recipients of services.
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