7: High-Quality Services

To ensure that services are consistently of high quality, timely, effective and cost efficient and meet the needs of the community; that the city is well maintained and its assets protected; and that members of the community are able to participate in the making of decisions that affect them.

Other Information:

The ACT Government places a high priority on service delivery, aiming to ensure all members of the Canberra community are able to access consistently high-quality services. As a city-state, the ACT Government delivers a variety of services. They range from traditional state functions—health care, education, planning, emergency and police services, child protection, disability care, public housing, events management, infrastructure and justice—to local government services such as urban maintenance, public transport and waste disposal. In many cases, partnerships with the Federal Government, the private sector and non-government agencies support the delivery of services and make available a broad range of services. The ACT Government also plays a role in regulating service delivery and safety standards in areas such as child care, liquor licensing and workplace safety. Improving service delivery and meeting community needs will be a priority over the coming years, building on the significant investments in health care, public education, public art and urban maintenance in particular. ACT Government policy, programs and service delivery will centre on evidence, and the ACT Government and public service will continue to strive both to lead and to learn from other jurisdictions. Many future directions relating to high-quality services are included under the relevant themes such as health and education. Strategic Progress Indicators: • Increase the level of satisfaction with ACT Government services • Reduce the costs of service delivery.

Objective(s):

7.1: Municipal Functions

7.2: Road infrastructure — Major Roads and Maintenance

7.3: Community Engagement

7.4: Public Feedback on Services

7.5: Information Availability and Accessibility

7.6: Public Service Capacity

7.7: Freedom of information

Content