Table of Content

• Visions


• Missions
• Mission [1]


• Values


• Goals
• 1: Leadership
• 1.1: eGovernment Champions
• 1.2: CIO Role
• 1.3: Political Interest and Leadership
• 1.4: Targets and Guidelines
• 2: Financial Inhibitors
• 2.1: Benefits and Costs
• 2.2: Asset Values
• 2.3: Legal Costs
• 3: Divides and Choices
• 3.1: Segmented Citizenry
• 3.2: Motivation
• 3.3: Citizen Needs
• 3.4: Multi-Channels
• 3.5: Meta-Data Guides
• 3.6: Multilingual Support
• 3.7: Document Formats
• 4: Coordination
• 4.1: Internet and Web Benefits
• 4.2: Web Portals
• 4.3: Harmonization
• 4.4: eGovernment Directives
• 4.5: Data Sharing
• 4.6: Information Re-Use
• 5: Inflexibility
• 5.1: Resistance
• 5.2: Organizational Responsiveness
• 5.3: Incentives
• 5.4: New Technology Benefits
• 5.5: Cooperation and Harmonization
• 6: Trust
• 6.1: Benefits
• 6.2: Incentives
• 6.3: Risks and Liabilities
• 6.4: Transparency
• 6.5: Electronic Rights
• 6.6: eGovernment Processes
• 7: Technical Design
• 7.1: Websites
• 7.2: Usability and Visibility
• 7.3: Technical Standards