5: Accessible State Services
Enhance access, responsiveness and effectiveness, and improve New Zealanders’ experience of State Services Other Information:
Some questions for all State servants to consider: Do I know who is not accessing my agency’s services? How are barriers to
using these services being addressed? How does my agency personalise and tailor services to meet New Zealanders’ needs, aspirations
and capabilities? What does my agency know about New Zealanders’ experience and expectations of service delivery, and how
is this information being used to inform improvements? Resources and tools: The Kiwis Count survey The Common Measurements
Tool (All published on www.ssc.govt.nz)
Objective(s):
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