7.1: Information Technology
Modernize the Institution’s information technology (IT) systems and Program. Other Information:
Short-term Information Technology goals: Complete scheduled IT upgrades and install human resources automated systems Continue
the implementation and support of ERP system, including an upgrade to the latest PeopleSoft release, completion of the accounts
receivable and billing modules, and the time and labor module Replace 1500 obsolete desktop work stations Key Performance
Indicators for Information Technology: Network availability Telephone call manager and voice mail availability Customer satisfaction
with quality and timeliness of IT services Cost reduction for voice services through Voice over Internet Protocol (VoIP) telephony
Indicator(s):
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