5.3: Facilities Operations
Improve the overall cleanliness and operational efficiency of Smithsonian facilities. Other Information:
Short-term Facilities Operations goals: Begin relocation of staff from the Victor Building Achieve APPA: The Association of
Higher Education Facilities Officers appearance level 3 (Casual Inattention) in Smithsonian facilities Key Performance Indicators
for Facilities Operations: Progress towards improving level of cleanliness from Moderate Dinginess (level 4) to Orderly Tidiness
(level 2) on APPA scale Percent of customer work orders completed within 120 days
Indicator(s):
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